NCP Gateway

Privacy Policy – NCP Gateway Business Account Card Scheme

This privacy policy outlines the procedures that Worldline IT Services UK Limited (“Worldline”) and National Car Parks (“NCP”) have in place to protect your privacy.

It sets out how your personal data are collected and used when you apply for and use our business account service (“Services”).

NCP is the controller of your data under the Scheme save that Worldline considers it to be a data controller in relation to carrying out credit checks, identity and fraud checks as well as approving credit limits and granting credit to you.

We respect your privacy and so all personal data are collected and processed to the highest standard in compliance with current data protection legislation.

Where you can get more information

If you have any questions on this policy please contact us at

We may update this policy from time to time and would encourage you to revisit it regularly to check you are happy with any changes.

Data that we will collect

In order to apply for and to use the Services, we will need to collect some personal data about you and about your cardholders. This personal data may include your name and contact details and other information that identifies you personally and that you provide when you apply and register for an account. We may also collect additional information if you provide us with feedback on the Services or you use our help desk.

Your cardholders are individuals authorised by you to use the Services. If you have provided us with cardholder names or other personal information, you confirm that you have obtained their consent to process those data.

Retention of your data

We will retain your data until you tell us you no longer wish to use the Services and for a period of seven years thereafter, as required by law.

How we use your data

We need to process your personal data to provide the Services you request in the form that you require. Your data will be used in the following ways:

  • to provide you with the Services – which involves processing your data in order to set up, administer and maintain your business card account and all records relating to them;
  • to communicate with you about your account and the Services;
  • to enable us and third parties on our behalf to carry out technical, logistical or other functions to support the Services and the technical and management systems upon which they rely;
  • to carry out credit checks and to manage and enforce any debts that are due to us;
  • to carry out identify checks and fraud prevention checks as we describe below;
  • to obtain insurance in relation to the Services;
  • to enable us and third parties on our behalf to monitor website use and traffic patterns and carry out data analysis with regard to the Services in order to improve the Services and for our internal business purposes;
  • if you apply for another business account card scheme that is operated by Worldline, Worldline may use the data collected for these Services to decide if it will accept your application for the other business account card scheme.

Disclosures of your information

In order to provide the Services, we may need to pass on your data to other companies within the Worldline group of companies who help us perform the Services.

Data may also be provided to the following classes of suppliers for us to decide whether to accept an application and to provide the Services:

  • Insurers
  • Credit reference agencies
  • Legal advisors and debt collection agents
  • Printers and suppliers who supply account cards and welcome packs
  • Payment processors
  • Document storage companies.

We may also share your data with fraud prevention agencies to help prevent fraud and money laundering and to verify your identity. 

When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the Services you have requested.

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime. You may be refused certain services, finance or employment as a result of this.

Fraud prevention agencies can retain your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held by them for up to six years. Fraud prevention agencies may transfer your personal data outside of the European Economic Area. In such a case they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area.

Automated Decision Making

Our decision regarding eligibility for a business account card may be influenced by the credit rating given to us by our third party credit reference agency. Some of this credit rating is determined by the automated processing of your data. You can obtain more information on how credit ratings are produced at

Overseas transfers of data

Since We operate globally, your data may be transferred to affiliates and third parties outside of the European Economic Area to countries that do not have as strong data protection laws as are in place within the EEA. This is in order that we can provide the Services to you. In particular, email communications that you receive may be provided via a US based supplier. 

In any such cases we will ensure that strict contractual protection applies in order to ensure that adequate safeguards are in place.

If you would like more information on this then please contact us at


A cookie is a file that is automatically stored on your computer when you visit our website that allows us to recognise that your computer has visited our website previously.

We use cookies for a number of reasons to help provide the Services and to monitor the use of our website. Cookies do not identify you personally.

For more information please see below

Other websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Your rights

You may ask us to provide a copy of the personal information that we hold about you by contacting us at

If you think any information we have about you is incorrect or incomplete, please email us as soon as possible using the link above.

You are also entitled to request the erasure of your data if you wish to stop using the Services.

If you believe that your information has been mis-used in connection with the Services you have the right to lodge a complaint with the relevant Supervising Authority for your country. For the UK this is the Information Commissioners Office, http/

More on Cookies

New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our Site.

A cookie is an element of data that a website can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Site. Non personal information such as browser type, operating system and domain names, may be collected during visitors' use of the Site and this information may be used by us to measure the number of visitors to the Site.

Depending on the type of cookies we use, cookies also allow us to make our Site more user-friendly. For example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our Site. Our Site may also use cookies to make sure you don't see the same content repeatedly and/or to deliver content specific to your interests.

Details and functions of the cookies used on our Site are set out below.

Essential cookies

These cookies are vital, as they provide key features of our website, such as the ability to log in to your account securely.

  • ASP.NET_SessionId – non-persistent cookie is used to store the session state identifier.
  • PortalFormsAuth – non-persistent cookie used to manage the MMA login mechanism.

Performance cookies

These cookies collect information about how visitors use a site.

  • __utma (Google Analytics)
  • __utmt (Google Analytics)
  • __utmb (Google Analytics)
  • __utmc (Google Analytics)
  • __utmz (Google Analytics)
  • __utmv (Google Analytics)

Functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features.

  • secure_costcentrelist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • secure_reportgrouplist_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • secure_transactions_aspx_ctl00_ContentPlaceHolder1_ddlNumRow
  • secure_accountrestrictions_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlA_NumRows
  • secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlC_NumRows
  • secure_userlist_aspx_ctl00_ContentPlaceHolder1_ddlCC_NumRows
  • secure_reports_aspx_ctl00_ContentPlaceHolder1_ddlNumRows
  • secure_reportdefine_aspx_ctl00_ContentPlaceHolder1_ddlNumRows

Disabling Cookies

If you wish, you can usually adjust your browser so that your computer does not accept cookies. If you do this, you will not be able to set up a new account or access an existing account. Alternatively, you can adjust your browser to tell you when a website tries to put a cookie on your computer.

How you adjust your browser to stop it accepting cookies or to notify you of them, will depend on the type of internet browser programme your computer uses. For example, if your computer uses Microsoft Internet Explorer, you can follow the appropriate instructions after clicking onto this link (please note that this link will open a new window and will lead to an external website and that we are not responsible for the content of external websites).

  1. Go to the heading "Manage Cookies" and click onto the option you prefer, either stopping cookies being installed, or notifying you of them; 2. From the list provided, click onto the programme which your computer uses; if this is not shown on the list, click on the "help" heading on the bar at the top of this page, search for information on "cookies" − an explanation of how to delete cookies will appear, then follow these instructions.

Please remember, cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

Your browser also generates other information, including which language the Site is displayed in, and your Internet Protocol address ("IP address"). An IP address is a set of numbers which is assigned to your computer during a browsing session whenever you log on to the Internet via your internet service provider or your network (if you access the Internet from, for example, a computer at work). Your IP address is automatically logged by our servers and used to collect traffic data about visitors to our Site. We also use your IP address to help diagnose problems with our server, and to administer our Site. We do not use your IP address to identify you personally.

 We only keep cookies for the duration of your visit to our Site, except in the case of cookies which remember you for future visits or where you save your login name as referred to above.

By agreeing to this Privacy Policy you consent to the use of cookies by us as described in this Privacy Policy.

If you wish to find out more about cookies, please click on this link (but please remember that we are not responsible for external websites).